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FAQs

We believe that openness and accountability are the cornerstones of good business, so rest assured that we will answer your questions honestly and candidly.

Quality

Do the oils come from indigenous plants?

Yes, our oils come from plants grown in their indigenous locations (where they grow naturally).

We have direct buying relationships with our trusted suppliers which are located all over the world as each individual oil needs different climate, altitude, water, elevations, etc. They are extracted in the countries they were grown in. Our buyers visit these facilities often to ensure high quality/ standards are being met.

Are MYRITUAL essential oils therapeutic grade?

Yes, we are proud to offer the highest quality essential oils available. We really cannot overstate our love for purity and quality. At MYRITUAL, our oils are rigorously tested and meet the highest standards possible. All of our oils are 100% pure therapeutic grade. No pesticides, synthetic chemicals, herbicides, GMOs or harmful chemicals are ever used during any stage of the growing or distillation process. Our trusted suppliers strictly follow to all USDA food/product safety guidelines. As part of our promise, we never add any bases, carriers or additives to our essential oils.

We do GC/MS (gas chromatography mass spectrometry) tests on each of our essential oils and reports are available within each product page. This will give the breakdown of the naturally occurring components found in any given oil.

Does MYRITUAL perform third party testing?

Yes, we do third party GC/MS (gas chromatography mass spectrometry) testing which is unique with each batch. These tests help ensure extract purity and composition potency by ensuring major constituents are within generally accepted guidelines, as well as providing quantitative proof that received product matches approved samples. If a certain batch does not meet these standards they are never used.

What is a GC/MS Test/ Report?

GC/MS stands for Gas Chromatograph Mass Spectrometry. In simple terms, a GC/MS separates an essential oil into individual components. The oil is vaporized upon entry into the device, and the oil passes through a column assisted by a carrier gas (usually helium or hydrogen). The column itself sits within an oven; here change in heat over time is managed. Different chemical compounds react at different speeds within the column, and this information is captured on the Gas Chromatograph Mass Spectrometry.

Are MYRITUAL essential oils organic?

As far as possible, we source all our products from organic growers and distillers.

Does MYRITUAL test on animals and do your products contain animal-derived ingredients?

MYRITUAL shares your concern that personal care products should not be tested on animals. Our company policy clearly states that we – DO NOT and WILL NOT TEST our products or ingredients on animals, nor have we asked or allowed others to do so, on our behalf. Any toxicology information is obtained from reference materials.

MYRITUAL offers the highest quality essential oils available for caring consumers seeking natural and cruelty-free products. We require that all our suppliers meet the same criteria of no animal testing.

Products

How I do get my Order ?

We are now associated with Amazon.com so that you can order some of these natural goods directly from our Amazon Storefront. This allows us to offer the highest quality aromatherapy products available at the lowest rates possible.

What packaging do you use to ship your oils?

Depending on the size of the order, we ship our products in padded bubble mailers or small boxes. The bubble wrap keeps our oils safe and secure from our AMAZON warehouse to you. If something was damaged in transit, please email a photo of the package and/or items to [email protected] and our customer care team assist as quickly as possible.

Where are your products manufactured?

All MYRITUAL products are manufactured within the Kingdom of Morocco.

What is the expiry date of your products?

As a general guide, there is a small symbol displayed on the back of each product pack that provides a guideline of how long each product is recommended to be used for, once opened. This symbol looks like a jar with an open lid, with the number of months the product is recommended to be used for, printed on the jar. For example, 6m, 12m etc. (See below).
In line with US Cosmetics regulations, all products do not have to carry a manufacture or expiry date as they have a minimum unopened shelf life of 48 months. We test the majority of our products to 60 months to ensure there are no signs of degradation. As each of our distributors are provided with expiry dates and relevant information, you should not purchase a product which has gone past its recommended shelf life.

Are your products certified organic?

Unlike organic food products, cosmetics are currently not required by legislation to be certified as organic. Today, there are multiple organic certification agencies working in individual countries each with their own criteria for the classification of organic cosmetics and the percentage of required organic ingredients. In order for a product to be classed as organic by some certifiers, the product can be as little as 10% organic, as long as 90% of the product is natural. Although we respect the support and services that organic certification bodies are providing to the cosmetic industry, as a global brand selling in over 50 countries worldwide, local cosmetic product certification is currently not a viable option to meet our needs for all markets.
MYRITUAL is therefore committed to creating unique, naturally inspired Know-How products which are truly functional by design, and capture and celebrate the active properties of the natural and organic ingredients included in each product.
MYRITUAL always strive to utilise the best that nature has to offer and include in every cosmetic product accredited and certified organic ingredients from around the world, including:

⦁ Organic essential oils.

⦁ Organic and natural Vegetable Fats and Oils.

⦁ Naturally-derived emulsifiers, surfactants, emollients and preservatives, approved by organic certification schemes.

MYRITUAL is constantly working to improve and increase the use of organic and natural ingredients in our product ranges without sacrificing functionality and wherever possible a minimum organically certified ingredients are used*. This information is currently included on the packaging to ensure consumers can make an informed buying choice. If a sustainable organic source is not deemed suitable or available, a natural or naturally-derived source may be utilised instead.

For all requests for information thank you to contact us by mail, telephone or by email using the form above, we will answer you as soon as possible

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